Complaints Handling Policy

Arkana Group Pty Ltd trading as 1KOMMA5° Australia aims to provide the highest level of customer service, which includes the handling of all complaints. Arkana Energy Group and its senior management are committed to an effective, efficient and open complaints handling procedure.

We have designed this Complaint Handling Policy (Policy) to outline our procedures for the fair, timely and transparent handling of customer complaints in relation to our products and services.

This Policy has been developed in accordance with the requirements of the Quality management –Customer Satisfaction – Guidelines for complaints handling in organizations (ISO 10002:2014) and the New Energy Technology Approved Seller Code of Conduct.

Please click here to access the complete policy and instructions.