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1KOMMA5° Service Centre

Welcome to the 1KOMMA5° Service Centre

Although 1KOMMA5° only sells quality products, even the best products can have problems from time to time. We’re here to help – but let’s start with some troubleshooting you can do from home.

One of the great things about smart solar and battery, electrification products and Heartbeat A,I is that the majority of issues are things you are able to troubleshoot easily yourself. Reconnecting the internet or a system restart is often all that is needed.

1KOMMA5° Solar
First step

Check the internet is still connected to your system

Check out our Support Centre for step-by-step guides on reconnecting your system to the internet including these WiFi setup guides.

Browse the 1KOMMA5° Support Centre
Second step

Complete a system reboot

For most systems, you can do a system shutdown/restart as per the Shutdown Procedure. If applicable, these instructions can be found in your meter board enclosure or on the inverter itself.

Third step

Visit our Support Centre

If your WiFi is connected, and you've completed a reboot, but your system still has an issue, visit our Support Centre where all support guides and manuals about your system are available, as well as how-to videos, fault codes and what they mean, and trouble-shooting guides.

Last step

Submit a Support Ticket

If you are still struggling to resolve your issue, our team is eager to help you. Complete the Support Contact Form, and one of our friendly customer service members will be in touch.