Although 1KOMMA5° only sells quality products, even the best products can have problems from time to time. We’re here to help – but let’s start with some troubleshooting you can do from home.
One of the great things about smart solar & battery, air conditioning and other energy efficient products is that the majority of issues are things you are able to troubleshoot easily yourself. Reconnecting the internet or a system restart is often all that is needed.
First step
Check the internet is still connected to your system
Check out our Knowledge Base for step-by-step guides on reconnecting your system to the internet as well as handy information about your system that may enable to you resolve your issue yourself.
For most systems, you are able to do a system shutdown/restart as per the Shutdown Procedure. If applicable, this can be found in your meterboard enclosure or on the inverter itself.
Third step
Submit a Ticket - Get Help!
Our team is eager to help you. Choose from the options below to submit a ticket and one of our friendly customer service team members will get in touch with you right away.
