Chloe - Gold Coast, Queensland

For Chloe and her family on the Gold Coast, Queensland, managing a busy household involves balancing school schedules and shift work, meaning the rising electricity costs were a growing concern, but one that was kept in the too-hard basket until it became too much. This meant installing a battery system and Heartbeat AI was an easy decision, and one that's already delivering significant savings.

"We had solar installed already, but realised with our highest energy use being at the end of the day, we weren’t maximising the solar generation. We installed a battery and Heartbeat AI to save money, but it's also given us much better visibility into how and when we use energy."

Household

Chloe and her family live in a single-storey, four-bedroom home. Both adults are home for much of the day, with one working night shifts, while two children attend school during the week.

Like many Australian households, their energy consumption includes several high-demand appliances and systems:

• Swimming pool pump

• Clothes dryer

• Dishwasher

• Two air conditioning units running overnight during summer

• Electric vehicle charging.

The Goal

Their primary goal was simple: reduce electricity costs and gain greater control over their households' energy usage.

By making the most of the rebates available, they decided to install a 41.9 kWh battery system, allowing the family to store excess solar energy for evening use, and make smarter decisions about when and how they use power especially when they added Heartbeat AI.

Smarter Energy Management with Live Pricing 

One of Chloe's favourite features is the ability to monitor energy usage in real time and track wholesale electricity prices throughout the day.

The live insights help the family adjust their habits to maximise savings and avoid using grid electricity during expensive periods.

"I like looking at the energy usage. It helps me keep track of where I use too much and when I should use less according to the live prices. I also enjoy knowing what the bill prediction might be."

By using these insights, Chloe has changed several daily routines:

• Running the main household appliances during daylight hours

• And where possible, only charging the EV on sunny days when solar production is highest.

These small changes add up to meaningful savings.

The Results

Since installing battery storage and Heartbeat AI with 1KOMMA5°, Chloe has seen a dramatic reduction in her electricity costs.

In the first quarter of 2025, Chloe's household electricity bill totalled approximately $915. Over the most recent billing period since installing her battery and Heartbeat AI, her electricity costs were reduced to just $243, delivering total savings of approximately $672 for the quarter!

The savings came from two key sources:

• Approximately $530 from the 41.9 kWh battery system, reducing reliance on grid electricity.

• And approximately $140 per quarter through Heartbeat AI's intelligent energy optimisation, and buying and selling from the grid with it’s wholesale electricity access.

And the savings will continue to grow as the family becomes even more efficient with their energy use, and Heartbeat AI’s capabilities. "The system is performing brilliantly and we've already noticed a big difference in our energy use." 

A Smooth Installation Experience

Beyond the financial benefits, Chloe was impressed by the entire installation process.

"The whole process was smooth from start to finish, with great communication, professional workmanship, and a very tidy installation."

"It's refreshing to deal with a team that is knowledgeable, honest, and genuinely cares about customer satisfaction. We're extremely happy with the overall experience and would confidently recommend this company to family and friends."