1K5° Care & 1K5° LifePost Installation Support & Aftercare
New Energy, For Years to Come
Installation quality and post installation support matters.
As you should expect from your New Energy Partner, we provide Aussie-based support and aftercare programs, 1K5° Care & 1K5° Life (available with Heartbeat AI), to provide peace of mind for years to come.
Whether your system includes 1KOMMA5° products or not, our 1K5° Care program includes a 30-Year Workmanship Guarantee and Fast Australian Support that is upheld by our Aussie Care Team.
As a 1K5° Life member, you will also gain access to our highest tier of protection and system monitoring, providing performance cover for Life*.
Compare the programs.
1K5° Care
Whether your system includes 1KOMMA5° products or not, our 1K5° Care program provides the peace of mind that is upheld by our Aussie Care Team.
30-Year Workmanship Guarantee
We believe in being your New Energy partner for Life! That's why we provide a 30-Year Workmanship Guarantee that covers you for any installation-related defects.
1K5° Certified Network
Our local, 1K5° certified, installation networks meet strict quality and safety requirements. (Regional areas may require certified non-local installers).
Quality Assurance
Perfection is a constant pursuit, that's why we perform a Quality Assurance call to make sure that you're 100% satisfied with your installation.
Rapid Aussie Response
We take your energy needs seriously, so we have a dedicated Aussie Care Team that provides a first response within one business day (M-F, 8am - 4pm AEST, excluding public holidays or during major disruptions).
Remote System Diagnostics (RSD)
Thanks to RSD technology, our Aussie Care Team can remotely diagnose and resolve the majority of common issues within 48 hours!
1K5° Life
Performance Cover for Life*
As a 1K5° Life member, you gain access to our highest tier of protection and system monitoring. Only 1KOMMA5° can provide you Performance Cover for Life*, giving you complete peace of mind that your home’s energy system will perform at its peak for years to come with support from our Life Advisory Team.
1K5° Life is a paid subscription, and is connected to your New Energy system through Heartbeat AI; a fully integrated and intelligent monitoring energy optimisation platform.
As well as the standard 1K5° Care inclusions, you will also receive:
Life Cover (Battery & Inverter)
Your 1KOMMA5° Branded Battery & Inverter are core to your New Energy future. We'll ensure you're Covered for Life* by providing a latest-technology replacement product outside of the standard warranty period!
Life Welcome Check
Post installation, your New Energy journey begins. We'll call you within 30 days to ensure you're satisfied with your 1KOMMA5° ecosystem.
Life Monitor
Thanks to the intelligent connection between Heartbeat AI & your 1KOMMA5° Branded Product Ecosystem, if there's a performance issue, we let you know.
Life Assessment
The connection between Heartbeat AI & your 1KOMMA5° Branded Product Ecosystem provides valuable system performance insights. We'll share these with you on an annual basis so that you can "set & forget" with confidence.
Life Energy Adviser
Life is a journey! As a 1K5° Life member, you'll have exclusive access to private consultations with our Life Advisory Team along the way (two per annum).
*See the Terms and Conditions for full details.
Discover New Energy
Only 1KOMMA5° provides Installation Excellence, 1K5° Solar & Battery systems and Wholesale Energy Optimisation with Heartbeat AI...all in the one place.
Australia's One-Stop-Shop
1KOMMA5° is Australia's complete New Energy solution. The journey starts with Solar, but ends with independence. That's why we're your partner... from A to Z.
New Energy Now
The renewables landscape is always changing, so we're constantly thinking ahead. Our New Energy solutions are optimised for today's energy needs, but compatible with our New Energy future.
Heartbeat AI
Optimise Your Energy with Heartbeat AI... making the most of your 1KOMMA5° solar and battery system by learning your household’s daily energy needs, monitoring the wholesale electricity market and weather patterns, and optimising your household’s energy 24/7.
1K5° Care
Installation quality & post-install support matters. Our 1K5° Care program provides peace of mind for years to come with a 30 Year Workmanship Guarantee, New Energy Check plus Fast Australian Support.
Top-End to the Barossa
We're a Top 5 National Installer, with local representation and coverage in Queensland, New South Wales, Victoria, ACT and South Australia.
Finance Options
We've developed one of Australia's most extensive network of Finance Partners. Whether you need a Standard or Green Loan - we have the right options to suit your needs.